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Ratings and Reviews for Furniture Store in San Antonio, TX

Average Customer Rating

4.6
50%

Would recommend to a friend

1 - 20 of 20 Reviews

Overall Rating:

Corina C - San Antonio, TX

September 3, 2021

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

We have purchased our last 3 mattresses from Denver Mattress. Their service has been exceptional. Oscar has been awesome to work with!! 100% recommended!!!

Would recommend to a friend.

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Overall Rating:

Miffy - San Antonio, Texas

April 18, 2019

Selection

5/5

Service

5/5

Value

5/5

I have been mildly obsessed with Purple products since the internet exploded with hype a few years back, but never bought a mattress because I wanted to try it out first. Denver Mattress Co is the only store I found that had all four Purple models in store! I went for a visit, tried them all out, and fell in love with the Purple 4. It’s the squishiest version with the thickest layer (4 in) of the purple polymer. Now, I like soft beds, but I can admit that there’s a point where a bed becomes too soft and no longer supportive. The Purple 4 is soft like that, but you can really feel the support. I’m a side sleeper, and so I always have tension in my shoulder and hip, and with the Purple 4, those parts just sink right in, and the rest of my body is still supported. It sounds like I’m quoting their commercials, but it really is true. One of the big reasons I didn’t get a Purple mattress from the internet is because the polymer is such a different material and I was concerned it would feel really weird to lay on. It doesn’t. The mattress cover is padded enough that you can’t feel the grid at all. The no-motion-transfer thing is really awesome too. I go to sleep much later than my husband, and my getting in bed used to wake him up. Not anymore with Purple! I also have the Purple mattress protector, which is exciting because it’s stretchy and breathable! I’ve never had a stretchy mattress protector before, and it’s really a great thing, especially with a mattress like this that is meant to be squishy and cooling. If you put a rigid protector and sheets on it, you’re losing part of the benefit of the mattress. I use regular jersey knit sheets as well, for the stretch, but I’m probably going to get the Purple sheets soon too. They’re a bamboo/rayon blend and feel quite pleasant. Denver Mattress has them in store as well. Last but not least, the people at Denver Mattress were all wonderful and nice and helpful, and made my experience so much better than I honestly expected. You know how it is when you go to a place to buy a big-ticket item, you brace yourself for hovering and pushy salespeople. That didn’t happen. I was really prepared to just test out the mattress and file the experience away for future reference, but I ended up leaving with a mattress. For what it’s worth, I also spent less and got the mattress home faster than I would have buying from Purple directly. I am very pleased with my purchase and the experience I had.

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Overall Rating:

WhiteElfElder - San Antonio, Texas

December 19, 2018

Selection

5/5

Service

5/5

Value

5/5

Brett was a great salesman. He helped me to understand the functions and varieties of the powerbases and that you don't use Purple's with their bed. He also went over the different models of the Purple mattresses to help me know my options with each. In the end I only got the regular base, as I am a side sleeper, but I went with the Purple.4.

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Lytle - San Antonio, Texas

July 1, 2018

Selection

5/5

Service

5/5

Value

4/5

Went in to check on mattresses and came out with a new bed. The salesman who was also the manager was helpful but not at all pushy or impatient when we told him we were not buying today. SURPRISE! That is exactly what we did.

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KittyJ - San Antonio, Texas

May 9, 2018

Selection

3/5

Service

5/5

Value

5/5

I like it this location. There is always a sale going on and the sales people are very friendly. The only issue I’ve had is this location most the time not having the item I wanted in stock. It’s only a 10-15 day business wait for back order beds but it feels like forever!

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MCSpider

March 14, 2018

Selection

5/5

Service

5/5

Value

5/5

I went to this store to pick up a set of queen size bed rails. Paul was very cordial and courteous. I took them home and they didn’t fit. Took them back next day and Paul refunded my money with no problem. I would definitely recommend this store to anyone!

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Dotty - San Antonio, Texas

May 26, 2017

Selection

5/5

Service

5/5

Value

5/5

We were greated bu Paul with a smile and we were given a great explanation about different mattresses as well as different frames and adjustable bases. We got a great deal and will be going back to Denver Mattress

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Vaughn

February 13, 2017

Selection

4/5

Service

5/5

Value

5/5

Very Helpful and friendly Staff. Very knowledgeable.

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MALIBU

January 22, 2017

Selection

5/5

Service

5/5

Value

5/5

VERY HELPFULL IN QUALIFYING OUR NEEDS,PAULS PRODUCT KNOWLEDGE WAS VERY INFORMATIVE. MADE THE CHOICE EASY.

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TimB - San Antonio

January 17, 2017

Selection

5/5

Service

5/5

Value

5/5

Great customer service and selection. Definately give this place a look before committing elsewhere.

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Birdie

January 15, 2017

Selection

5/5

Service

5/5

Value

5/5

Great customer service associate very helpful & knowledgeable on what we were looking for

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Cynthia210 - San Antonio, Texas

December 3, 2016

Selection

5/5

Service

5/5

Value

5/5

I came into the store just to look. I had just been to 2 other stores that I wasn't happy with the selections and the other with their customer service. Derek knowing I wasn't prepared to purchase still showed me around and treated me the same with a great attitude. At the end I was happy with what he showed me and ended up putting a mattress on layaway. I definitely know where to go first for future purchases.

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Jdf1 - San Antonio, Texas

September 5, 2016

Selection

5/5

Service

5/5

Value

5/5

Salesman were very helpful and friendly. And they allowed us to shop around and we're not pushy but were very informative.

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SamTheWise - San Antonio, Texas

August 31, 2016

Selection

4/5

Service

5/5

Value

5/5

My girlfriend and I went to 3 different places before we came here. We had nice sales rep who help us out but didn't pressure us and followed us around while looked. He was informative and help us pick a good bed. We are very happy the are choice. Would recommend people to go shop there.

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Kenzie822 - San Antonio, Texas

August 17, 2016

Selection

5/5

Service

5/5

Value

5/5

Great service and friendly employees! Love this location.

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Leonila D - San Antonio, TX

January 18, 2021

Selection

4/5

Service

4/5

Value

4/5

I was looking to replace my old sofa with a new sofa sleeper and found one at this location that suited my needs. I was assisted by Catherine to place my order. The furniture item should be arriving in April 2021. If you're looking for decent, quality furniture for your apartment or home, this is the place to shop.

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Patricia C - Devine, TX

September 2, 2020

Selection

4/5

Service

5/5

Value

5/5

Purchasing a mattress is not an easy task there are so many to chose from. By going to Denver Mattress you have a large selection and the staff is very knowledge of their inventory which makes the buying process easy. I purchased a mattress and was very satisfied. Unfortunately, there was a manufacture defect. I contacted the Store Manager, and spoke with Paul. He reviewed the situation and before you knew it he was setting up a delivery date to replace the mattress AND Denver Mattress is going to haul away the old one! Thank you Denver Mattress for taking care of your customer, especially in these time.

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TMAandJDA - San Antonio, Texas

February 1, 2017

Selection

4/5

Service

4/5

Value

4/5

Very knowledgeable staff and helped us pick what we needed

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D2SA - San Antonio, Texas

September 6, 2016

Selection

4/5

Service

5/5

Value

4/5

Went in to discuss bed purchased three years ago. Staff was very helpful and honored our warranty. Did not like previous mattress (and the fact it failed w/in 3 yrs) but due to great help, we decided to buy a new mattress at this store. Was very easy...like the customer service.

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Overall Rating:

NK k - San antonio, TX

October 22, 2021

Cleanliness

1/5

Selection

1/5

Service

1/5

Value

1/5

I purchased a mattress from Denver Mattress. a few years ago approx 4 years now the mattress is very lumpy the quality is horrible and it was not cheap in price . I’m not happy with their customer service , after the sale they could care less and will not make good on supposed warranties . stay away from there . put your investment in another quality store and products . if I could I would give this store at Ingram Road a zero they are crooks

Response from Denver Mattress: Jennifer B - Customer ServiceOctober 22, 2021Hello, Thank you for taking the time to leave a review for the store you purchased from. We're so sorry that you're frustrated with your experience. We've sent you an email to help gather more information. We hope to hear from you soon.

Would not recommend to a friend.

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