365 Night Better Sleep Guarantee
and Warranty Information
Your Denver Mattress has a limited Non-Prorated warranty for 10 Years
Your mattress and/or foundation will be repaired or replaced during the lifetime of this warranty, should they be found defective due to the faulty workmanship or structural defects as described in this Limited Warranty. Repair or replacement is at the discretion of the manufacturer. Repair or replacement will be made at no charge to you; however, transportation charges to and from your nearest Denver Mattress store must be paid by the purchaser. This warranty begins on the day you take delivery of your mattress and/or foundation. This warranty is valid only for the original purchaser and valid only for residential use. Contract and commercial usages are not covered by this warranty.
In the unlikely event you find the need to use this warranty, contact the retail store where you purchased your sleep set first. Your local store may need to order a replacement model and they can provide bags to protect the mattress during your trip back. You must provide proof-of-purchase. Therefore, it is strongly suggested that you retain your sales receipt and this warranty certificate. If identical materials are not available at the time of the warranty service, we reserve the right to substitute materials of equal or higher quality at our sole discretion.
This warranty gives you specific legal rights, and you may also have rights which vary from state to state. The manufacturer is not responsible for incidental or consequential damages and implied warranties are limited to the period of this warranty (unless this limitation is specifically prohibited by local or state statute).
365 Night Better Sleep Guarantee and Warranty Information
Your Denver Mattress has a limited
Non-Prorated warranty for 10 Years
Your mattress and/or foundation will be repaired or replaced during the lifetime of this warranty, should they be found defective due to the faulty workmanship or structural defects as described in this Limited Warranty. Repair or replacement is at the discretion of the manufacturer. Repair or replacement will be made at no charge to you; however, transportation charges to and from your nearest Denver Mattress store must be paid by the purchaser. This warranty begins on the day you take delivery of your mattress and/or foundation. This warranty is valid only for the original purchaser and valid only for residential use. Contract and commercial usages are not covered by this warranty.
In the unlikely event you find the need to use this warranty, contact the retail store where you purchased your sleep set first. Your local store may need to order a replacement model and they can provide bags to protect the mattress during your trip back. You must provide proof-of-purchase. Therefore, it is strongly suggested that you retain your sales receipt and this warranty certificate. If identical materials are not available at the time of the warranty service, we reserve the right to substitute materials of equal or higher quality at our sole discretion.
This warranty gives you specific legal rights, and you may also have rights which vary from state to state. The manufacturer is not responsible for incidental or consequential damages and implied warranties are limited to the period of this warranty (unless this limitation is specifically prohibited by local or state statute).
Specific Coverage Details
What is Covered?
- Manufacturing and/or material defects such as: Coils, wires or modules that are loose or broken, or that protrude or rip through any fabric.
*Note: Body impressions of 1.5” or greater. The materials used in this mattress are designed to conform tothe shape of your body. This “conforming” effect is normal and not considered a manufacturer’s defect. With a king size mattress it is common through time to notice a small ridge down the center of the bed. This is a normal occurrence as you do not typically sleep in the center of the bed and there is less wear in that area. - Splitting of the wood frame foundation.
What’s Not Covered?
- Stains, soiling, burns or other abuse; or any breach of the Fire Barrier by customer will void the warranty.
- Comfort issues or preferences - Our personal comfort preferences change over time due to age and lifestyle changes and may cause a need for a different comfort level of mattress. This is not considered a manufacturer’s defect if your comfort preferences change.
- Damage caused by improper frames. Please use an appropriate frame with center support (at least 5 legs for queen and 6 legs for king sets).
- Damage caused by existing or inappropriate foundations.
- Normal wear and tear on the fabric.
- Normal conforming of the cushion layers.
- Damage incurred/caused by moving or bending the sleep set.
- Transportation/delivery costs incurred in servicing the warranty.
- Due to health and hygiene concerns, mattresses with stains, bodily fluids, or soil marks cannot be returned for any reason.
365 Night Better Sleep Guarantee
First 4 Months
After Purchase
100% credit towards refund or exchange. Customer must keep the mattress set for a minimum of 30 days in order to fully adjust to the new mattress.
Second 4 Months
After Purchase
75% credit towards exchange to a different mattress (no refunds)
Final 4 Months
After Purchase
50% credit towards exchange to a different mattress (no refunds)
The 365 Better Sleep Guarantee begins on the date you take possession of your new mattress and allows for a one-time comfort exchange or refund of the appropriate amount. The Guarantee does not restart with the exchange to a different mattress.
365 Night Better Sleep Guarantee
First 4 Months
After Purchase
100% credit towards refund or exchange. Customer must keep the mattress set for a minimum of 30 days in order to fully adjust to the new mattress.
Second 4 Months
After Purchase
75% credit towards exchange to a different mattress (no refunds)
Final 4 Months
After Purchase
50% credit towards exchange to a different mattress (no refunds)
Terms and Conditions
- Customer must purchase mattress protector or waterproof mattress pad on mattress invoice for Guarantee to be valid. No refunds on mattress protector.
- No refunds or exchanges on the following:
- Specialty Size Mattresses: Colorado King®, California King, Split King, Split California King, Twin XL, Full XL
- RV Mattresses: RV Short Queen, RV Narrow King
- Bunk & Cot Mattresses: (Including but not limited to: 30x72 Bunk, 34x75 Bunk, 82" x 47.5", 92.5" x 53.5", 92.5" x 69.5")
- Adjustable Bases
- Bedding products out of their original packaging.