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Frequently Asked Questions

Common questions
answered just for you.

GENERAL


What is the address or phone number for my local store?



What are your store hours?

The hours are different for each store location. Find your store for more information on their operating hours.


How do I use the warranty on my mattress?

Contact the store that you purchased your mattress from. They will walk you through the warranty process.


What is your return policy?

Denver Mattress offers a 365 Day Better Sleep Guarantee policy. In order to be eligible for the guarantee, each mattress purchased must include a mattress protector or waterproof mattress pad on the same invoice. Some exclusions apply. If you need to return or exchange a mattress, please contact the store with which you purchased your mattress.

Return Policy


I would like to be added or removed from your mailing list.

You may subscribe or unsubscribe from our Customer Service forms. We will be happy to add or remove you from our mailing list.

Manage Subscription


Who can I contact regarding advertising?

You can contact Furniture Row Marketing by sending in a Customer Service form.

Customer Support


I'm interested in working for your company, where can I apply?

Visit our Careers page to view our current open positions. Please apply in person at the location of your choice.

Careers


Can you remove my old mattress?

Mattress Removal is only available as part of our Delivery & Set Up option. It is not available with Contactless Delivery, or deliveries made via small parcel carriers (ex- FedEx or UPS).

Mattress removal is available upon request for customers living within our local delivery range (typically within 50 mi. of our stores). Deliveries outside of the local area may require an extra fee for removal. Please call (866)-372-4642 to confirm if mattress removal service is available in your area.

*Exceptions: Some shipping companies and local municipalities are currently unable to offer mattress removal due to Covid-19 restrictions. We are unable to remove any mattress that shows signs of infestation, heavy soiling, or has an air or water bladder of any sort, and we are also unable to remove or relocate other home furniture, such as bed frames, sofas, dressers, etc.

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FINANCING


How do I apply for a Furniture Row Credit Card?

Visit your local store or visit the financing page for more information.

Find My StoreFinancing


How can I contact Synchrony or access my Synchrony Furniture Row® Credit Card account?

For questions call Synchrony customer service (877)-295-2080 or you can register and manage your account at My Synchrony.

My Synchrony


What do I do with my Furniture Row card by Capital One?

You will continue to receive paper or email statements from Capital One until your balance is paid in full. You can access your account online at Capital One Bank®. If you need additional assistance, you can call (877)-560-0761 to speak with a representative. Capital One will provide customer service to you through the payment in full of your account.

Capital One® Sign-In


Can I still make purchases with my Furniture Row card by Capital One®?

For our new promotional financing offers, please visit your local store or the financing page for more information about the new Furniture Row credit card by Synchrony.

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SHOPPING


How do I know what type of mattress is best for me?

The keys to a good night's rest are proper spinal alignment and pressure point relief. In order to achieve both, the mattress and pillow have to work together. Our expert team will help you find your personalized sleeping solution by evaluating pressure points and finding the best way to help your muscles relax for a better night's rest.


What sizes of mattresses do you carry? Do you make custom sizes?

We do not make custom sized mattresses. The sizes we carry are:

Standard Mattresses:
  • King: 76" x 80"
  • California King: 72" x 84"
  • Queen: 60" x 80"
  • Full: 54" x 74"
  • Full X-Long: 54" x 80"
  • Twin: 38" x 74"
  • Twin X-Long: 38" x 80"
Waterbed Insert Sizes:
  • Super Single: 46" x 82"
  • Queen Insert: 58" x 82"
  • King Insert: 70" x 82"
Specialty Mattress Sizes:
  • RV Short Queen: 60" x 75"
  • Queen Insert: 58" x 82"
  • King Insert: 70" x 82"
Truck Sleeper Mattresses:
  • 32" x 80"
  • 36" x 80"
  • 38" x 80"
  • 42" x 80"

*Stated measurements are for general reference only. Actual finished dimensions may be slightly smaller, similar to a 2x4 piece of lumber.


What do you have on sale?

Please visit our promotions page to see what is on sale in your area.

Products on Sale


Do you offer delivery? If so, how much does it cost?

Yes, we offer delivery as long as you are within the contiguous United States. Sorry, we are unable to offer delivery to Alaska, Hawaii, Puerto Rico or internationally. Delivery charges depend on your distance from the closest store as well as the items purchased.


What does my delivery include?

Drop Off Only:

Product will be dropped off in its original packaging and placed on the doorstep of your home or garage.

Delivery & Setup:

Our full service delivery and installation. Your product is unwrapped and assembled in the room of your choice, so you can sit back, relax, and let us do all the heavy lifting. Mattress removal is available upon request for customers living within our local delivery range (typically within 50 mi. of our stores). Deliveries outside of the local area may require an extra fee for removal. Please call (866)-372-4642 to confirm if mattress removal service is available in your area.


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MANUFACTURING


Who can I contact about my adjustable bed?


If you are still within the manufacturer warranty period, please contact the manufacturer directly for assistance:

Ergomotion / Serta Motion Custom or Motion Perfect / Beautyrest SmartMotion or NuFlex: (888)-550-3746
TempurPedic/Sealy: (800)-821-6621or email at ConsumerSupport@sealy.com
Orthomatic / Leggett & Platt / Beautyrest Renew Powerbase: (800)-888-3078
Apex or Rejuven8: (800)-527-8485or visit us at https://www.gppclaims.com
Purple/Reverie: (800)-951-3181or email at dealersupport@reverie.com
Nisco: (855)-430-8943

If you are outside of the manufacturer warranty, but you purchased an extended warranty, please contact:

Guardian Protection Products, Inc.: (800)-527-8485 or visit us at https://www.gppclaims.com

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