Frequently Asked Questions
answered just for you.
What is my local store's contact information and open hours?
Store information can be found on our “Find a Store” page using the below link.Find My Store
How do I use the warranty on my mattress?
Contact the store that you purchased your mattress from. They will walk you through the warranty process.
What is your return policy?
Denver Mattress offers a 365 Day Better Sleep Guarantee policy. In order to be eligible for the guarantee, each mattress purchased must include a mattress protector or waterproof mattress pad on the same invoice. Some exclusions apply. If you need to return or exchange a mattress, please contact the store with which you purchased your mattress.Return Policy
Who can I contact regarding advertising?
You can contact Furniture Row Marketing by sending in a Customer Service form.Customer Support
I'm interested in working for your company, where can I apply?
Visit our Careers page to view our current open positions. Please apply in person at the location of your choice.Careers
Can you remove my old mattress?
Mattress Removal is only available as part of our Delivery & Set Up option. It is not available with Contactless Delivery, or deliveries made via small parcel carriers (ex- FedEx or UPS).
Mattress removal is available upon request for customers living within our local delivery range (typically within 50 mi. of our stores). Deliveries outside of the local area may require an extra fee for removal. Please call (866)-372-4642 to confirm if mattress removal service is available in your area.
*Exceptions: Some shipping companies and local municipalities are currently unable to offer mattress removal due to Covid-19 restrictions. We are unable to remove any mattress that shows signs of infestation, heavy soiling, or has an air or water bladder of any sort, and we are also unable to remove or relocate other home furniture, such as bed frames, sofas, dressers, etc.
What is Furniture Row® and Denver Mattress Company® doing to protect its customers during the Covid-19 Pandemic?
At Furniture Row®, we understand that even everyday things like going out to buy a new sofa are no longer simple ever since the COVID-19 pandemic began. Customer safety during these unprecedented times is our first priority, and we have gone to great lengths to ensure that every Furniture Row® store is open according to guidance given by the CDC as well as local and state governments. Below, you’ll find a list of measures that we have taken at every Furniture Row® location to create a safe shopping experience for all of our customers.
- It is our policy that fully vaccinated customers and employees no longer need to wear a mask in our stores, unless otherwise required by state or local jurisdiction. We are a company of honesty and integrity therefore no proof of vaccination is required for any customer.
- All service counters, desks and floor model furniture are sanitized regularly for the protection of our customers and employees alike.
- All employees will continue to have masks available and will immediately put a mask on before approaching any customer that is wearing a mask to help ensure customer comfortability.
- Masks are required for customers in all states with mask requirements. We do not require masks for customers in states where masks requirements have been rolled back, but we will still have them available upon request.
For additional information on Denver Mattress Company®'s response and practices, visit our Covid-19 Response page.Covid-19 Response
How do I apply for a Furniture Row Credit Card?
You can apply by visiting your local store or by completing the online application found on our financing page.
How can I contact Synchrony or access my Synchrony Furniture Row® Credit Card account?
For questions, call Synchrony customer service (877)-295-2080 or you can register and manage your account at My Synchrony.My Synchrony
Can I still make purchases with my Furniture Row® card by Capital One?
We are no longer offering the Furniture Row® Card by Capital One. You will continue to receive statements from Capital One until your balance is paid in full. You can access your account online at Capital One® Bank or call 1-877-560-0761 to speak with a representative.FinancingCapital One® Sign-In
Can I make my finance payments here at the store?
No, all payments need to be made by mail or online. See the financing page for more information.Financing
Do Furniture Row® stores offer gift certificates, and if so, how do I redeem them and do they expire?
You may purchase gift certificates at any Furniture Row® Location that may be used in any Furniture Row® in the United States. These may be redeemed at any of the Furniture Row® Companies. Ask your local sales associate about expiration dates.
*Furniture Row Gift Certificates cannot be redeemed for online purchases. To purchase a product you see online with a Furniture Row Gift Certificate, please contact your local store or the Help Desk at (866)-372-4642.
How do I know what type of mattress is best for me?
The keys to a good night's rest are proper spinal alignment and pressure point relief. In order to achieve both, the mattress and pillow have to work together. Our expert team will help you find your personalized sleeping solution by evaluating pressure points and finding the best way to help your muscles relax for a better night's rest.
What sizes of mattresses do you carry? Do you make custom sizes?
We do not make custom sized mattresses. The sizes we carry are:
- King(Eastern King): 76" x 80"
- California King: 72" x 84"
- Colorado King®: 76" x 92"
- Queen: 60" x 80"
- Full(Double): 54" x 74"
- Full Extra Long: 54" x 80"
- Twin: 38" x 74"
- Twin Extra Long: 38" x 80"
Waterbed Insert Sizes:
- Super Single: 46" x 82"
- Queen Insert: 58" x 82"
- King Insert: 70" x 82"
Specialty Mattress Sizes:
- RV Short Queen: 60" x 75"
- Queen Insert: 58" x 82"
- King Insert: 70" x 82"
Truck Sleeper Mattresses:
- 32" x 80"
- 36" x 80"
- 38" x 80"
- 42" x 80"
Stated measurements are for general reference only. Actual finished dimensions may be slightly smaller, similar to a 2x4 piece of lumber.
What do you have on sale?
Please visit our promotions page to see what is on sale in your area.Products on Sale
Loved a mattress you slept on in a hotel, or want to inquire about bulk/commercial sales?
We supply a variety of mattress models to hotels and resorts all over the world. For all information regarding our services within the hospitality industry, please visit the Denver Mattress Hospitality webpage.Commercial Sales
How long do product orders usually take, or what is the Estimated Time of Arrival (ETA) for my order?
For in-store purchases, many of our products are in stock at your local store and available for immediate pickup and delivery. If it’s not in stock, your product will be ordered from one of our nationwide distribution centers and then shipped directly to the store. Shipments arrive weekly, and most orders can be completed within 2-3 weeks*. As always, your sales associate at your local store will be able to give you the most accurate time frame for arrival to the store.
For online orders, an accurate ETA will be provided after entering your address and choosing the shipping and delivery options during checkout. If you need any additional help, please contact the Help Desk at (866)-372-4642.
Due to ongoing congestion within the international shipping and manufacturing industries created by the COVID-19 pandemic, many of our products are experiencing unusual delays. We apologize for any inconvenience this may cause, and we are doing everything we can to fix these irregularities.
Do you offer delivery? If so, how much does it cost?
Our delivery fees vary based on your location, the products purchased, and which type of delivery service you choose. If you would like to know the estimated delivery fee for a delivery to your home, please contact your local store or the Help Desk at (866)-372-4642. Sorry, we are unable to offer delivery to Alaska, Hawaii, Puerto Rico or internationally.
What does my delivery include?
Drop Off Only: Product will be dropped off in its original packaging and placed on the doorstep of your home or garage.
Delivery & Setup: Our full service delivery and installation. Your product is unwrapped and assembled in the room of your choice, so you can sit back, relax, and let us do all the heavy lifting. Mattress removal is available upon request for customers living within our local delivery range (typically within 50 mi. of our stores). Deliveries outside of the local area may require an extra fee for removal. Please call (866)-372-4642 to confirm if mattress removal service is available in your area.
How do I check on the status of my order?
Online Orders: Please refer to your order confirmation email which provides an order status link with the current ETA as well as other information about your order. If you are unable to find your confirmation email or if you need additional help, please contact the Help Desk at (866)-372-4642.
In-Store Orders: Please contact your local store or the sales associate who assisted you with your purchase for the most accurate information regarding your order. If you do not know your store’s number, you can find it on our Find a Store page.Find My Store
What is my delivery time window?
Customers shall receive a call, text or email the evening before the date of their scheduled delivery with a 2-3 hour delivery window. Delivery window may differ in length due to weather and road constraints.
Why can’t I add an item to my cart?
If you are unable to add an item to your cart, that means that the item is not currently available to order online because it is back-ordered or experiencing an extended delay. If you wish to inquire about the specifics behind the delay, or if you need any other information regarding ordering the product in the future, please contact your local store or the Help Desk at (866)-372-4642.
Who can I contact about my adjustable bed?
If you are still within the manufacturer warranty period, please contact the manufacturer directly for assistance:
Ergomotion / Serta Motion Custom or Motion Perfect / Beautyrest SmartMotion or NuFlex: (888)-550-3746
TempurPedic/Sealy: (800)-821-6621or email at [email protected]
Orthomatic / Leggett & Platt / Beautyrest Renew Powerbase: (800)-888-3078
Apex or Rejuven8: (800)-527-8485or visit us at https://www.gppclaims.com
Purple/Reverie: (800)-951-3181or email at [email protected]
If you are outside of the manufacturer warranty, but you purchased an extended warranty, please contact:
Guardian Protection Products, Inc.: (800)-527-8485 or visit us at https://www.gppclaims.com
Are your mattresses environmentally friendly, and are they made with harmful materials?
We are committed to manufacturing products that are good for your health and the health of our planet.
We’ve made great strides to ensure our manufacturing process is as environmentally-friendly as possible. We’ve restructured our manufacturing facility to become more efficient and use less energy. We use responsible resources like plant based foams and recycled steel, and we upcycle our own unused materials created during the production process to cut down on waste.
Our commitment to responsible business practices also extends to making our products as human-friendly as possible, which is why all of our Denver Mattress® Brand Mattresses are made using CertiPUR-US® certified polyurethane foams. These foams are analyzed by independent, accredited testing laboratories, and all of them meet the CertiPUR-US® program standards for content, emissions and durability.
CertiPUR-US® approved foams are:
- Made without ozone depleters
- Made without PBDEs, TDCPP or TCEP(“Tris”) flame retardants
- Made without mercury, lead, and other heavy metals
- Made without formaldehyde
- Made without phthalates regulated by the Consumer Product Safety Commission
- Low VOC(Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
For additional information please visit our Mattress Buying Guide:Mattress Buying Guide
How do I subscribe or unsubscribe from Furniture Row® emails?
Please visit our subscriptions page to subscribe or unsubscribe from promotional emails. Customer's who have currently placed orders will still receive order updates via email. Customers however, will not continue to receive any promotional emails.Email SubscribeEmail Unsubscribe
How do I subscribe or unsubscribe from Furniture Row® catalogs and printed media?
Please visit our subscriptions page to subscribe or unsubscribe from catalogs and printed media. Since printed materials are prepared in advance, you may still receive mail items from Furniture Row for up to 12 weeks.Catalog SubscribeCatalog Unsubscribe