Frequently Asked Questions
Common questions answered just for you.
How do I know what type of mattress is best for me?
The keys to a good night’s rest are proper spinal alignment and pressure point relief. In order to achieve both, the mattress and pillow have to work together. Our expert team will help you find your personalized sleeping solution by evaluating pressure points and finding the best way to help your muscles relax for a better nigh’s rest.
What is the address or phone number for my local store?
Click here to view a listing of stores in your area.
How do I use the warranty on my mattress?
Contact the store that you purchased your mattress from. They will walk you through the warranty process.
What is your return policy?
Denver Mattress offers a 365 Day Better Sleep Guarantee policy. In order to be eligible for the guarantee, each mattress purchased must include a mattress protector or waterproof mattress pad on the same invoice. Some exclusions apply. Please click here for full details. If you need to return or exchange a mattress, please contact the store with which you purchased your mattress.
I would like to be added or removed from your mailing list.
What sizes of mattresses do you carry? Do you make custom sizes?
We do not make custom sized mattresses.
The sizes we carry are:
Standard Mattress Sizes:
King: 76" x 80"
California King: 72" x 84"
Queen: 60" x 80"
Full: 54" x 74"
Full X-Long: 54" x 80"
Twin: 38" x 74"
Twin X-Long: 38" x 80"
Waterbed Insert Sizes:
Super Single: 46" x 82"
Queen Insert: 58" x 82"
King Insert: 70" x 82"
Specialty Mattress Sizes:
RV Short Queen: 60" x 75"
RV Narrow King: 72" x 80"
Twin Sofa Sleeper 36" x 72"
Queen Sofa Sleeper 60" x 72"
Truck Sleeper Mattresses:
32" x 80"
36" x 80"
38" x 80"
42" x 80"
*Stated measurements are for general reference only. Actual finished dimensions may be slightly smaller, similar to a 2x4 piece of lumber.
What do you have on sale?
Please visit our weekly ads page to see what is on sale in your area.
What are your store hours?
The hours are different for each store location. You can find your closest store’s hours by visiting our locations page.
How do I apply for a Furniture Row Credit Card?
Visit your local store or visit the financing page for more information.
How can I contact Synchrony Financial or access my Synchrony Furniture Row® Credit Card account?
What do I do with my Furniture Row card by Capital One?
You will continue to receive paper or email statements from Capital One until your balance is paid in full. You can access your account online at Capital One Bank®. If you need additional assistance, you can call 1-877-560-0761 to speak with a representative. Capital One will provide customer service to you through the payment in full of your account.
Can I still make purchases with my Furniture Row card by Capital One®?
For our new promotional financing offers, please visit your local store or click herefor more information about the new Furniture Row credit card by Synchrony.
Who can I contact about my adjustable bed?
To order parts, or for technical assistance, please contact:
Ergomotion / Serta Motion Custom or Motion Perfect / Beautyrest SmartMotion or NuFlex / Sealy Ease: 1-888-550-3746
Orthomatic / Leggett & Platt / Beautyrest Renew Powerbase: 1-800-888-3078
Apex or Rejuven8: 1-888-236-3044
Who can I contact regarding advertising?
You can contact Furniture Row Marketing by sending in a Customer Service form.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
What does your Delivery include?
Denver Mattress offers several delivery services depending on your location.
Local deliveries (typically within 50 mi of our stores) include delivery, set up, and debris removal as well as an optional mattress removal if requested (exceptions apply), all for a set delivery fee.
Deliveries outside of the local range include a Threshold delivery which includes delivery through the first available door of your home and additional services, such as set-up and mattress removal, can be requested for an additional fee in most areas. Please call (866)372-4642 for more information on availability and pricing.
Do you deliver to me?
Denver Mattress is pleased to offer shipping options for most of the contiguous United States via a local Denver Mattress store delivery or a heavy freight shipment via one of our third party partners for a fee. Please call (866)372-4642 for more information.
Can you remove my old mattress?
Denver Mattress can assist with mattress removal during the delivery of your new Denver Mattress, provided that there are no signs of infestation or heavy soiling, and the mattress does not contain a water or airbladder of any sort. Local deliveries (typically within 50 mi) include delivery, set up, and debris removal as well as an optional mattress removal if requested (exceptions apply), all for a set delivery fee.
Deliveries outside of the local range include a Threshold delivery which includes delivery through the first available door of your home and additional services such as Set-up and Mattress removal, can be requested for an additional fee in most areas. Please call
(866)372-4642 for more information on availability and pricing.
I’m interested in working for your company, where can I apply?
Click here to view our current open positions on our Career Portal. Please apply in person at the location of your choice.