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Ratings and Reviews for Denver Mattress Store in Holland, OH

4.6
Based on 92 reviews
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Customer Reviews

Reviews (82)
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What customers are saying:

Customers consistently praise the sales staff for being helpful, patient, and knowledgeable without being pushy. Many reviewers highlighted specific employees like Jayden, Ryan, Riley, Tim, Justin, Ola, McKayla, Chris, Liz, and Jeff for their excellent service. The store is also commended for having a great selection and a relaxed shopping atmosphere.

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Verified buyer
I recommend this store
Chris was our sales associate. He greeted us as we walked in the door, with a genuine smile. Chris led us to what we were looking for and left us to look and did not hound us, he was there when we had questions. The item seems to be a quality piece of furniture and good price.
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I recommend this store
Spouse and I spent the day visiting six different furniture stores. This location had (by far) the best selection, and better or equal quality compared to all the other stores we visited. Also, this store conveniently displays the dimensions of all of the furniture pieces in a set. You’d think that would be something every furniture store would do, but they were actually pretty unique in that regard.
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Verified buyer
I recommend this store
Ryan was exceptionally patient and helpful as I made decisions on multiple pieces of new furniture. Highly recommend both Ryan and this location.
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I recommend this store
We have made multiple purchases from here where we have been very pleased by the quality and corresponding price. Our salesman Ryan has taken a lot of time working with us to help make sure we would be ultimately pleased with our final decisions. his friendliness, patience, product knowledge and professionalism played a big part in making sure we were completely happy and satisfied in our purchase decisions. Would definitely purchase from then again and we highly recommend. Thanks!
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I recommend this store
Riley was attentive and thorough.He worked diligently to accommodate my specific needs, and was flexible with my busy schedule. He went above and beyond and was a pleasure to work with. I am happy with my purchase.
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Verified buyer
I recommend this store
Tim was awesome!!!
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Verified buyer
I recommend this store
Ryan was very helpful with showing us items. Also helping us with looking at different setups. Walked us through everything for warranties and other options.
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I recommend this store
the sales agent was very helpful and we would use Furniture Row again if we would need anything
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I recommend this store
Found two beautiful perfect size chairs, the last two items i have been looking for for our new home. they are the perfect size and color, there was only one on the floor but the very helpful salesperson said no problem we can order them and they came in on time! they are perfect!
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Verified buyer
I recommend this store
Justin was very patient and very knowledgeable on helping me pick out my mattress. No pressure to buy. I appreciate the customer service and would recommend Justin and Furniture Row highly.
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I recommend this store
This was the best location to buy our new living room furniture. They were available to answer any questions but allowed us to look around on our own, which was greatly appreciated.
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I recommend this store
everyone one was really nice and helpful
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I recommend this store
Tim has been wonderful. He didn't hesitate to help me with an exchange. So very knowledgeable, patient and professional. His customer service was "off the chart". Thank you Tim!
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Sales Person

I was at another same name store looking for a certain floor rug found 1 but the service was terrible so I called the other name store and talked to Liz she was very helpful found me the rug and it was even on sale so I went there and bought it.
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I recommend this store
Kind and patient.
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I recommend this store
We bought a loft bed from the Holland, Ohio location of Furniture Row. We were very satisfied with the service as well as the product quality of the product we purchased. We would definitely recommend this store to those wanting to buy good quality furniture reasonably priced.
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I recommend this store
I've been looking for a sofa for a few months and found what I was looking for at this store at an excellent price! It was my first time shopping at Furniture Row, and I will definitely return. I love that there aren't sales people hounding you every ten minutes - I was able to browse the huge selection at my own pace without feeling rushed or pressured. Highly recommend!
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I recommend this store
Jayden was great to work with.
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I recommend this store
The store had a lot of options and people were available for help.
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I recommend this store
After searching several furniture stores, we found exactly what we wanted at Furniture Row. Not only did we end up getting a sofa, loveseat and chair but we also added end tables, lamps and a tv stand!!
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I recommend this store
we had a great experience at furniture row! We purchased a new couch and a new mattress. Ola was very helpful in the process of picking out our couch and making sure it would fit in our space.
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I recommend this store
The sales staff was very helpful, they let shop without badgering me, when had made my selection, they were they to help me. Thank you
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I recommend this store
Cameron was great! he greeted us right away, he listened to what we were looking for, he allowed us space and time to make decisions and look around some more. He was there when we had questions and he got us taken care of quickly once we decided. Thanks for your help, Cameron! You were awesome to work with!
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I recommend this store
Great service and all very helpful even when we were kinda pain in the butts
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I recommend this store
We had excellent customer service while here. We were engaged right away, but left to look and feel the furniture without being bothered with questions and pushy sales pitches. When we were ready to place our order, McKayla was quick to help us. This was the best furniture buying experience so far.
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Outstanding!

What a wonderful experience at Furniture Row Living in Holland Ohio! The sectional we purchased was EXACTLY what we were looking for (after looking for months, and several furniture stores)☺️ This was our first visit and VERY impressed! We made our first purchase and CANT WAIT to see what our future experiences (purchases) hold! Liz was fantastic, shopping was leisure and all around couldn’t have been better!
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Great Customer Service

I stopped in on Black Friday, after having been shopping for a few weeks, and worked with Jeff. On one of the busiest days of the year, Jeff was extremely patient and helped me decide on matchings pieces. As a new, and first time homeowner, he understand my budgetary limits as well as my needs. I couldn't be happier with my experience overall.
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Happy Campers

The salesperson was outstanding ...very sensitive to our needs and wants. He put together the exact sectional we were looking to purchase at a price we were happy with(also chair and end tables).After looking at two different stores we left the store feeling like we just purchased nice furniture at a reasonable price from an extremely helpful salesperson.
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Had just what I wanted

Such great customer service and they had just what I wanted for a breakfast nook (hard to find). The store is amazing very clean and well kept!
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Excellent Service

We went shopping for a new bedroom set and the selection was great. Good quality furniture. We’ve been a customer since day 1. Sales group is great also and never any pressure to buy. We ended up buying more than the bedroom set.
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We had a great experience. The staff was so helpful and made the process of selecting the perfect bedroom furniture for our daughter so easy! We are more than happy with our purchase!!
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Living room furniture

We have ordered a new love seat and chair from Sofa Mart at the Holland, Ohio store. They have a very nice selection of furniture. When we walked in the door we were expecting to be "attacked" by a sales person. Daniel greeted us and briefly explained the layout of the store and told us to go ahead and take our time to browse and let him know if we had any questions. It was refreshing to be able to just take our time and wander without the feeling of being followed around. Hopefully we will be pleased with our selection when it arrives in a week or so.
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I love furniture row

Staff at this location are always helpful and go above and beyond to make sure that you are happy. This is the only location that I shop at for that reason.
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Gamma Sofa

The store manager was helpful and explained everything well! Not pushy in any way. Very relaxed atmosphere.
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Great selection. Friendly service

Went in looking for a sectional. Jeff was our sales person. He was very nice and not pushy at all. He showed us exactly what I was looking for and not suggesting things I didn't need (like alot of sales associates do). Lots of selection and very decent pricing. Thanks
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Awesome service

We went looking at several furniture stores in the area and our sales man was the only one that never once asked "what can I do to get you to buy today" or anything like that
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It was nice not being bombarded by everyone at the store while trying to shop for furniture. The one thing I would like is more follow up on a firm delivery and calls back from sales rep.
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BEATS ALL IN CUSTOMER SERICE!

I came in looking for a living room outfit. The sales manager at the Holland, Ohio Store is FANTASTIC! It blew me away! Nice, Friendly, Went out of his way to make sure I had the most wonderful experience. And, I did. I did end up buying a whole living room outfit from this store, and I will be back to buy my bedroom outfit, and keep coming back! I LOVE THIS STORE!
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Salesman was very helpful and not pushy which was very nice. Large selection of furniture
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New Furniture

Thanks to Chris for his superb salesmanship. Very knowledgeable but not pushy. Very patient.
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We found an Incredibly comfortable furniture set

We wanted to find a reclining sofa and love seat that wasn't basic. We ended up loving the Warden Group in a very beautiful grey with nickel buttons on it. Very good flex steel construction. We even added a couple recliners to go with it! Just lovely, say enough about it! Very comfortable! Exactly what we wanted.
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Just bought a sectional

And we love it. Great service from the assistant manager Dan.
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great service

I have shopped here for years. We live about 45 miles away and it is worth the drive for the selection and service that this store provides. I would go here over the store across the street anytime....
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New Chairs

Great help from sales associate good selection and great price
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Leather Sectional Couch

We have been looking for a sectional for months and have been to several different stores. This store was the best we found. We were greeted as soon as we walked in the door. The salesperson was very knowledgeable, gave us time to look around without hoovering over us. I was amazed by the selection of furniture. We left very satisfied can't wait to get out new sectional.
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We always receive such great service when we buy from Furniture Row. Our sales lady was exceptionally helpful this weekend when we purchased our sectional. We will continue to buy here because of the quality of the furniture pieces we buy, the great customer service and the great financing options they offer.
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Great Experiance, real good salesman, we love the furniture.
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Perfect Experience

We got exactly what we wanted without breaking the bank. There were so many choices. The staff was so helpful!
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Great service

I recently purchased bar stools for my kitchen bar. I was helped by Taylor Haake. Taylor did a wonderful job at showing me all of my options. She was very helpful and professional. I would recommend Taylor and Furniture Row for any furniture purchases.
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This was the first time that I had ever been in this sofa mart the staff there was very friendly and there was so many items I liked I will definitely go back! Thanks Lorri King
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