365 Night Better Sleep Guarantee
The 365 Night Better Sleep Guarantee Puts Your Comfort First
Finding the right mattress is personal. The Denver Mattress 365 Night Better Sleep Guarantee gives you time to sleep on your new mattress and decide whether its comfort, feel, and support are right for you. This is a comfort claim, not a warranty claim. If you decide your mattress is not the comfort level you expected, you may be eligible for a refund or exchange based on the timing and terms below.
If you believe your mattress has a manufacturing or structural defect, please visit our Limited Mattress Warranty page.
Specific Coverage Details
What is Covered?
-
Manufacturing and/or material defects such as: Coils, wires or modules that are loose or broken, or that protrude or rip through any fabric.
*Note: Body impressions of 1.5” or greater. The materials used in this mattress are designed to conform tothe shape of your body. This “conforming” effect is normal and not considered a manufacturer’s defect. With a king size mattress it is common through time to notice a small ridge down the center of the bed. This is a normal occurrence as you do not typically sleep in the center of the bed and there is less wear in that area. - Splitting of the wood frame foundation.
What’s Not Covered?
- Stains, soiling, burns or other abuse; or any breach of the Fire Barrier by customer will void the warranty.
- Comfort issues or preferences - Our personal comfort preferences change over time due to age and lifestyle changes and may cause a need for a different comfort level of mattress. This is not considered a manufacturer’s defect if your comfort preferences change.
- Damage caused by improper frames. Please use an appropriate frame with center support (at least 5 legs for queen and 6 legs for king sets).
- Damage caused by existing or inappropriate foundations.
- Normal wear and tear on the fabric.
- Normal conforming of the cushion layers.
- Damage incurred/caused by moving or bending the sleep set.
- Transportation/delivery costs incurred in servicing the warranty.
- Due to health and hygiene concerns, mattresses with stains, bodily fluids, or soil marks cannot be returned for any reason.
365 Night Better Sleep Guarantee
First 4 Months
After Purchase
100% credit towards refund or exchange. Customer must keep the mattress set for a minimum of 30 days in order to fully adjust to the new mattress.
Second 4 Months
After Purchase
75% credit towards exchange to a different mattress (no refunds)
Final 4 Months
After Purchase
50% credit towards exchange to a different mattress (no refunds)
First 4 Months
After Purchase
100% credit towards refund or exchange. Customer must keep the mattress set for a minimum of 30 days in order to fully adjust to the new mattress.
Second 4 Months
After Purchase
75% credit towards exchange to a different mattress (no refunds)
Final 4 Months
After Purchase
50% credit towards exchange to a different mattress (no refunds)
The 365 Night Better Sleep Guarantee gives you up to a year to ensure you’ve chosen the right mattress. Ask your salesperson for terms and details.
Terms and Conditions
- No refunds or exchanges on the following:
- Specialty Size Mattresses: Colorado King®, California King, Split King, Split California King, Twin XL, Full XL
- RV Mattresses: RV Short Queen, RV Narrow King
- Bunk & Cot Mattresses: (Including but not limited to: 30x72 Bunk, 34x75 Bunk, 82" x 47.5", 92.5" x 53.5", 92.5" x 69.5")
- Adjustable Bases
- Bedding products out of their original packaging.
- Customer is responsible for any delivery charges related to return or exchange of mattress.
- The value of any gift with purchase received by customer will be deducted from any applicable refund.
- Valid only for person named on invoice.
- Mattresses that are stained or soiled will not be accepted for return or exchange.
- All clearance mattress purchases are eligible for a 100% credit on mattress, towards a one-time exchange within 90 days of the invoice date (no refunds). Clearance product purchased will be warrantied equal to the amount of purchase unless otherwise stated on the invoice. Mattresses purchased “As Is” final markdown are non-refundable and non-returnable.