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Ratings and Reviews for Furniture Store in Yuma, AZ

Average Customer Rating

4.6
33%

Would recommend to a friend

1 - 13 of 13 Reviews

Overall Rating:

Justin S - brawley, CA

November 6, 2020

Selection

5/5

Service

5/5

Value

5/5

The attendant at the store was extremely knowledgeable and patient. I asked for prices and lead times on half the dressers. She was able to answer all of my questions very quickly. I left the store with a dresser and bed frame when I only planned to buy a dresser. I believe her name was Leah. Excellent customer service.

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Overall Rating:

Maria V - Yuma, AZ

September 6, 2024

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

Logan did an awesome job helping my Mom with her purchase SUPER POLITE and VERY knowledgeable. Thank you so much for making our experience the best ever! THANK YOU SO MUCH LOGAN!!!

Would recommend to a friend.

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Overall Rating:

Mike W - YUMA, AZ

November 26, 2020

Selection

5/5

Service

5/5

Value

5/5

Staff was very helpful and knew exactly what we where looking for after we explained she showed use multiple items that we loved and made purchases in multiple departments

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Sarai A - Yuma, AZ

November 19, 2020

Selection

5/5

Service

5/5

Value

5/5

Great customer service from Leya, she has a great attitude. I saw a 5-piece dining set online that I really liked, so I went in store and purchased it. Leya was very helpful, she answered all my questions, and she wasn’t pushy or hassling me to purchase something else. I knew exactly what I wanted and she respected that. Thank you!

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Shirlgirl

November 29, 2016

Selection

5/5

Service

5/5

Value

5/5

I went in to buy 2 pillows. My salesman was very helpful. He took a lot of time with me until we found the correct pillows.

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SassySmiles - Yuma, Arizona

November 28, 2016

Selection

5/5

Service

5/5

Value

4/5

Service great, selection good, value good. Our salesman, Greg, was super friendly and knowledgeable.

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Kernal

November 23, 2016

Selection

4/5

Service

5/5

Value

5/5

Outstanding sales person. Gregory was extremely knowledgeable and friendly. No hi pressure sale pitch! I will but again from this store in the future.

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Ramon - Yuma, Arizona

November 12, 2016

Selection

5/5

Service

5/5

Value

5/5

Greg was very attentive and informative. He helped every step of the way in choosing a mattress that was right for us. Buying a mattress has never been easier.

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GRAMA9 - Yuma, Arizona

October 8, 2016

Service

5/5

Value

5/5

Marcus was first to help and he was very helpful ,bought a Queen size memory foam mattress in late 2015 for motor home and after a summer of use in 2016 we were not happy because we had such a difficult time rolling over and getting out of the bed so decided to go back to store and see if their was anything they could do and they didnt hesitate found a new coil latex queen mattress on sale got half what I paid for old mattress towards new so only had to pay a bit more Greg followed up with transaction mattress is on its way hope this solves the problem . they were both great guys what a great experience. We are both in our 70s and have been motor homing in the summer months for 6 years and having a comfortable bed is important. I've been telling my friends.

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LJB1

September 13, 2016

Selection

4/5

Service

5/5

Value

4/5

Staff was very helpful and polite. I went into the Bedroom section when I needed to be in the mattress section. The sales representative walked me over to the correct section and told the other sales representative what I needed. The purchase was a simple metal bed frame but on the heavy side. It was loaded into my car for me. I have not opened the box yet.

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Chunkymonkey - Yuma, Arizona

September 5, 2016

Selection

5/5

Service

5/5

Value

5/5

Employees were great! Very polite and knowledgeable. They helped us find exactly what we were looking for. We ended up getting new mattresses for the whole family. They are very affordable also. I would recommend this place to everyone!

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Thomson25 - Maricopa, Arizona

January 28, 2019

Selection

5/5

Service

3/5

Value

5/5

We had a little issue in the beginning that was worked out. But After driving for over 3 hours to this location, we had selected the mattress we wanted and in the middle of our transaction the salesperson answered a call that kept us waiting for awhile knowing we had to drive back home. We understand that there are only a few people that work there, I also work in customer service and know the people in front of you are more important than the one on the phone. The salesperson should have asked to return the call and finished dealing with us. He was knowledgeable and nice, but we felt he could have handled this a little differently. The mattress we purchased is amazing. Thank you

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Overall Rating:

Jennifer Terrazas T - Yuma , AZ

December 2, 2021

Cleanliness

3/5

Selection

2/5

Service

1/5

Value

4/5

My wife and I attempted to make a purchase at Yuma location twice. Once on 12/02/2021 and two weeks prior. The service was horrendous . We literally had to pry information out of the salesman. Not approachable at all. We felt like we were inconvenience to them. We were ready to purchase. I don’t think we will return. Its a shame since we applied for a Synchrony credit card to use at this facility.

Response from Denver Mattress: Jennifer B - Customer ServiceDecember 3, 2021Hello, Thank you so much for taking the time to leave a review for the store you purchased from. We're really sorry to hear that about your recent experience with us. We've sent you an email to help gather more information. We hope to hear back from you soon.

Verified Review

Would not recommend to a friend.

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