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Ratings and Reviews for Furniture Store in Peoria, IL

Average Customer Rating

4.8
100%

Would recommend to a friend

1 - 24 of 24 Reviews

Overall Rating:

matt s - washington, IL

May 30, 2023

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

we have had our purple mattress for about 2 years and was starting to have some issues. I went bro the store to ask about the warranty, I was approached by Adonis Mayo. He told me to take pictures of the mattress and send them to him. we did that and within a day he had the replacement mattress ordered and delivered to our house within 6 days. I can not tell you how happy we are. Thank You

Would recommend to a friend.

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Overall Rating:

jercee - Peoira, Illinois

August 1, 2018

Selection

5/5

Service

5/5

Value

4/5

Our order needed a little extra care and our salesman was more than helpful

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Yerb75 - Canton, Illinois

July 6, 2018

Selection

5/5

Service

5/5

Value

5/5

Excellent service!! Very helpful and honest! Answered all of our questions we had about each bed. Took the time to help and not rush! I recommend and will be back! Plus great deals that made the purchase affordable!

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0102

May 14, 2018

Selection

4/5

Service

5/5

Value

5/5

Very informant on questions we had on all mattress. Took the time to explain all the differences to us. Was not pushy. Listened to what exactly we were looking for, also called around to see if other stores might have something different.

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ParryJ23 - Peoria, Illinois

March 24, 2018

Selection

5/5

Service

5/5

Value

5/5

Denver mattress has great customer service. The mattress I purchased was tested out and awesome. The arrival of when I will need it is perfect. Over all 5 stars no complaint with the company keep up the great work.

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SleepingBeauty44 - Furniture Row Peoria, Illinois

March 14, 2018

Selection

4/5

Service

5/5

Value

5/5

I was looking for a VERY soft comfy mattress, and I found the perfect one -even in stock! I shopped on one day and came back the next, and I had 2 awesome salesmen both equally concerned and caring about my purchase. They each gave me as much time that I needed to make sure of the perfect fit for me. I didn't feel pressured to hurry either, which is probably why I found the mattress I'd been waiting so long for. There are 3 more mattresses that we need, and I plan to buy every one of them there( one at a time of course!) Btw, the mattress that I picked is the Madison NF Plush set.

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bfe123 - Peoria, Illinois

March 9, 2018

Selection

5/5

Service

5/5

Value

4/5

I had stopped by the store to look at another type of mattress a few weeks ago. However, when I returned with my wife, we decided on a different mattress. Our consultant - Dan in Peoria - was very knowledgeable, friendly and helpful. The absolute best part - he was available when needed and did NOT push us to make a decision. This helped us to make our decision and probably buy MORE than less.

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Jmike - Peoria, Illinois

November 4, 2017

Selection

5/5

Service

5/5

Value

5/5

Dan is top notice nows his job and product we will certainly revisit for our needs

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Bevnixon - Peoria, Illinois

August 2, 2017

Selection

5/5

Service

5/5

Value

5/5

Dan was extremely helpful and was never pushy. Very polite and apologetic as they were very busy. Product is to be delivered today and hopefully will be as planned.

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Tat2 - East Peoria, Illinois

July 13, 2017

Selection

5/5

Service

5/5

Value

5/5

When I first walk-in I was greeted right away the salesman ask if I was looking for a new mattress set. I said something in a Full Size that's medium firm but not to firm. He showed me different brands...I tried out four different kinds, I ended up getting Doctor's Choice.. Great Product. It was delivered in two days. The delivery guys where on time set-up and took away my old bed.. Very Pleased

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Songbird9600

February 14, 2017

Selection

5/5

Service

5/5

Value

5/5

Friendly service, excellent quality and good prices!

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Irene37

January 4, 2017

Selection

5/5

Service

5/5

Value

5/5

Salesman was very friendly and helpful. Good products. Excellent service.

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Cosmo - Peoria, Illinois

November 28, 2016

Selection

5/5

Service

5/5

Value

5/5

Overall, great experience. Great selection that fits any budget. And very helpful staff!

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RLH2 - Peoria, Illinois

November 27, 2016

Selection

4/5

Service

5/5

Value

5/5

The salesman was terrific - very helpful and actually listened to what I needed.

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LR15 - Peoria, Illinois

November 24, 2016

Selection

5/5

Service

5/5

Value

5/5

We had gone to several stores looking for a matress. When we went to Denver matress, Luke was very helpful in answering our questions. He recommended a few styles based on our liking. He definitely made our experience a lot more pleasant and helped us in understanding the superior product quality. Would definitely recommend to a friend.

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BrandonNewell - Peoria, Illinois

October 26, 2016

Selection

5/5

Service

5/5

Value

5/5

The products we received were great, but it was the service I was blown away with. We dealt with several different people while indecisively selecting the product we wanted/needed. Each person we came in contact with was more than willing to help us and answered all of questions. I was very comfortable making our purchase because of the amazing customer service we received. We have already told several friends that Denver Mattress is the place to shop!

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Tdawg - Peoria, Illinois

October 22, 2016

Selection

4/5

Service

5/5

Value

5/5

Awesome service. Could not have asked for a better experience!

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YpsiJ - Peoria, Illinois

September 20, 2016

Selection

5/5

Service

5/5

Value

3/5

I was proactively called and told that the 50 dollar credit I had for a previous purchase was expiring soon. Not wanting to lose that credit I went in and bought a new pillow. The salesperson showed me 20 options and knew all the strengths and weakness of each off the top of his head. Made it very easy for me to pick one. Overall a good experience!

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Bird - Peoria, Illinois

August 28, 2016

Selection

5/5

Service

5/5

Value

4/5

Staff was very helpful. We were the first customers of the day, left and shopped around. Came back and bought and were the last customers to leave. Great selection. It was nice to be able to go right next door to get the bed dresser and night stands to go with the mattress we picked out.

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KL26 - Peoria, Illinois

August 18, 2016

Selection

5/5

Service

5/5

Value

5/5

Marcus greeted us as we entered, inquired as to our needs and continued to be attentive and helpful throughout our stay. He was knowledgeable of the product (mattresses) and had us situated in no time with the right product for us. Excellent at what must be a very difficult job. Looking forward to receiving our order. Additionally, the price and warranty for the mattress set was extremely fair and reassuring.

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Roddy

December 13, 2016

Selection

4/5

Service

3/5

Value

4/5

I was very pleased with the person who helped me with mattresses. I felt they were very helpful and informative.

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Woodstock - Mackinaw, Illinois

June 13, 2019

Selection

4/5

Service

4/5

Value

3/5

Dan was a helpful salesman. He was very honest, helpful, & knowledgeable. We are very happy with our Purple purchase.

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benham16 - Peoria, Illinois

May 17, 2019

Selection

4/5

Service

4/5

Value

4/5

We called to see if they had this specific bed frame in stock. The person that answered the phone said they did. So we went out there to pay for it to get it, but once we got there it turned out it was one of the floor models. So they told us that they could not sell it to us. So we looked around for a little bit and then they came over to us and told us that since we drove all the way out they would go ahead and sell it to us. So all in all it started out good then turned bad but ended good.

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FirstTimeShopper - Peoria, Illinois

February 14, 2017

Selection

3/5

Service

3/5

Value

3/5

Went to Denver Mattress on Sunday to buy a new mattress. I have never purchased one before so I wanted to take my time and look around a bit on my own. When I approached several beds to lie on them, I found cobwebs and dust bunnies hanging off the mattress ends and dressers. Overall, the place was pretty dirty. I found it disappointing that with several employees standing around, no one could pick up a swiffer duster and clean the place up. When buying a mattress, the illusion of clean is pretty important to your customers. I hope they read this and take note to make improvements for future shoppers.

Response from Denver Mattress: Customer ServiceMarch 29, 2021Hello, thank you very much for taking the opportunity to leave a review of the store you visited. We're very sorry to hear that. We've sent you an email to help assist you further. We look forward to hearing from you. Thank you!

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