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Ratings and Reviews for Furniture Store in Missoula, MT

Average Customer Rating

4.8
1 - 20 of 20 Reviews

Overall Rating:

Moags - Missoula

February 26, 2019

Selection

5/5

Service

5/5

Value

5/5

I recently purchased a Serta mattress and a Perth sectional from the Furniture Row/ Denver Mattress. I primarily got help from Elizabeth who was AMAZING! She was friendly, knowledgeable, and extremely patient as well as attentive. She wrote out all my potential discounts, and was committed to making sure I understood my options. As a graduate student my finances are tight. Having the option to finance my couch and mattress at 0% interest for 36 months made the difference between being able to afford quality furniture and not. I am someone who firmly believes in quality not quantity, and I feel like I got quality products at a great price. I couldn't be more excited for my items to arrive! Thanks Furniture Row/ Denver Mattress!

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Overall Rating:

LoloLoco - Missoula, Montana

February 12, 2019

Selection

5/5

Service

5/5

Value

4/5

We worked with Eric. He was super friendly, nice and honest. I really appreciated his knowledge and understanding. We ended up with a Purple 3. I originally ordered a 4 but called and changed it and Eric was more than happy to update my order and made me feel accommodated and satisfied. So happy!!

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reride

January 7, 2019

Selection

5/5

Service

5/5

Value

5/5

Our salesman was very polite, courteous, and knowledgeable in helping us pick a new mattress. Very nice young man

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mikej - Missoula, Montana

December 12, 2018

Selection

5/5

Service

5/5

Value

5/5

We went to many mattress stores in town and purchased 2 beds from Denver Mattress after walking into the store and talking with the sales person for 5 minutes. Mattress' were the best price, and the sales lady helped us find just the styles we needed.

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Beebe - Missoula, Montana

September 23, 2018

Selection

4/5

Service

5/5

Value

5/5

We were delighted with our salespersons knowledge of all the mattress products, types, firmness, warranty, service. She asked questions to lead us to several choices that might fit our sleep habits and showed us several alternatives. Positive, low pressure experience.

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Mamabeanz - Missiula, Montana

September 16, 2018

Value

5/5

I knew i wanted to purchase a full size bed for my kids. I called and Eric was very helpful over the phone. When I came in to actually complete my purchase he remembered me and even let my toddler jump on the bed, for testing reasons! :) The representative helped me find the best deal and I am happy with the purchase we made.

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holymolyjohn - Missoula, Montana

September 5, 2018

Selection

5/5

Service

5/5

Value

5/5

Working with the crew at FR makes the shopping experience easier to bare. They are extremely helpful and attentive to our needs. Thank you so much. We are looking forward trying out our new mattress!!

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sportanddo - missoula, Montana

June 5, 2018

Selection

5/5

Service

5/5

Value

5/5

Super easy purchase, no pushy salespeople following you around. Knowledgeable staff

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bjpace76 - Missoula, Montana

June 6, 2017

Selection

4/5

Service

5/5

Value

5/5

My wife and I went into the store knowing that we were going to buy a Tempurpedic, but it was not a guarantee we would be buying it at Denver Mattress. Our salesman, Will, was the reason we ended up buying from Denver Mattress. He was very knowledgeable, friendly, and was not pressuring us into buying. He was able to answer all of our questions without having to talk to anyone else, or look up the answer online. The store was clean and felt comfortable.

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Rover

May 13, 2017

Selection

5/5

Service

5/5

Value

5/5

The service we received when looking not for just one mattress but two was fantastic. We were looking for a split king size bed that raised and lowered head and foot and was able to narrow our selection down with the expertise help of our sales person. Also a mattress for our guest room was the same experience. we looked no further than Furniture Row

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Yorick - Missoula, Montana

March 16, 2017

Selection

4/5

Service

5/5

Value

4/5

This was the first time I had been shopping for a mattress. We went to the Denver Mattress that is in Furniture Row on Reserve. The salesman was very helpful, kind, attentive to our needs, and not pushy in the least. We had to get a new bed as well as a new mattress, and the best part was when the two different salespeople from the two different stores on Furniture Row worked together to ensure financing synched. we didn't have to deal with any of that, they did it for us to make sure we got just one bill with similar financial structure for both stores. I'm looking forward to our new bed coming in and getting a better night's sleep!

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chaz3632 - Montana

February 27, 2017

Selection

4/5

Service

5/5

Value

4/5

our sales associate was so helpful and showed us everything we asked for..so pleased with our purchases

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Gary1951 - Missoula, Montana

December 28, 2016

Selection

5/5

Service

5/5

Value

5/5

Very polite and precessional salesman! Very knowledgeable about all products and all questions I ask, he answered! Very important to me is know what U R selling! I always tell everyone go to Furniture Row and Denver Matress first!

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Hal2Golf - Missoula, Montana

November 17, 2016

Selection

5/5

Service

5/5

Value

5/5

I admit, I hate to shop! Even for things I like and need. Denver Mattress and their staff, Will was our salesman, made it almost fun. No pressure, great patience and knowledge. Made sure we were comfortable with what we were doing and the decision we made. Can't wait to get the new mattress and enjoy a better nights sleep!

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TMCon

October 10, 2016

Selection

5/5

Service

5/5

Value

5/5

Very satisfied with the salesman's knowledge and willingness to help, delivery was as stated and we love the new mattress!

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TDMD - Excited

September 18, 2016

Selection

5/5

Service

5/5

Value

5/5

Overall great experience, both times I've went there. Salesman wasn't too pushy and showed us a lot. He was able to work with our budget and let us know about the deals. I can't wait for my new bed!

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Overall Rating:

KenT

September 13, 2016

Selection

5/5

Service

5/5

Value

5/5

We had a great experience at Missoula's Denver Mattress. We were looking for a queen set mattress and box springs. We were greeted warmly by Michael Schwartz. I have been in sales my entire career and I was impressed by the way Michael listened, without interruptions, as we described what we were trying to accomplish. He is very knowledgeable and came across as high credible. He knew his products and described them clearly.

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KristinaD - Missoula, Montana

September 6, 2016

Selection

5/5

Service

5/5

Value

5/5

The service was great and fast and got our question answered right away. Ended up only being in the for less then an hour and left with an amazing new king size bed! Never slept so good before and looking forward to our next purchase!

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fchall - Missoula

January 16, 2017

Selection

4/5

Service

5/5

Value

3/5

I walked into the store and was greeted by Grayson. He showed us the selection. There were all the major brands of beds. He was very knowledgeable and and all our questions. The only negative was that the store was a little cold for all. But that happens in the middle of winter.

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Sandy D - missoula, MT

January 19, 2021

Selection

2/5

Service

4/5

Value

4/5

On a recent trip to Missoula store, I was disappointed in the condition of the store. The "showroom" was looking more like the "storeroom". There were boxes, disassembled furniture, bare shelving, and no prices on many displays. Overall, the store appeared more disorganized and in disarray than I have ever seen it. The sale staff have always been very helpful, and that has not changed. But the messiness and disorganization of the store was very unappealing and definitely impacted my desire to purchase anything.

Response from Denver Mattress: Customer ServiceMarch 29, 2021Hello, Thank you for taking the time to leave a review for our store. We're very sorry to hear that you didn't have a good impression of our showroom. We've sent you an email to help assist you further. We hope to hear from you soon.

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