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Ratings and Reviews for Furniture Store in Amarillo, TX

Average Customer Rating

4.7
88%

Would recommend to a friend

1 - 27 of 27 Reviews

Overall Rating:

Brandy H - Amarillo, TX

September 5, 2024

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

bought a mattress in less than an hour. thank you Josh Lagat for helping us!

Verified Review

Would recommend to a friend.

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Overall Rating:

jaime c - amarillo, TX

March 9, 2024

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

mike did a awesome job for me today! great customer service. i definitely recommend him if your looking for a mattress. I will be coming back in the future

Verified Review

Would recommend to a friend.

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Fredrick F - Amarillo , TX

June 4, 2023

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

Brandon was very courteous and professional. He answered all of my questions and it was great that the came here to help out in Amarillo from Lubbock.

Verified Review

Would recommend to a friend.

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Overall Rating:

Gwynne W - Dawn, TX

January 4, 2023

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

Went in with my boyfriend to buy a mattress and Jay was there to answer any questions he had. He ended up purchasing a mattress and because of the experience we had with Jay, I went back later and bought one too. We of course made sure Jay helped us out the second time as well. He was attentive but definitely not overbearing and let us roam and try things out on our own. He pointed out some great options and answered any of our questions. In the end he offered us a great deal and I love my new mattress and bedding. Our overall experience was great.!!!

Verified Review

Would recommend to a friend.

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Overall Rating:

robbie h - amarillo, TX

December 12, 2024

thanks Felicity Badeaux you Rock, we love our mattress and the customer service you provided

Would recommend to a friend.

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Sam - Groom, TX

April 9, 2024

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

Greg was great, no pressure and fantastic customer service. He was very knowledgeable and made the process easy.

Would recommend to a friend.

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Vivian M - Dumas, TX

February 17, 2024

Cleanliness

5/5

Selection

5/5

Service

5/5

Value

5/5

Mike was very helpful with helping us find a mattress I would say he’s a good salesman

Would recommend to a friend.

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Sue B - Amarillo , TX

December 26, 2023

Cleanliness

5/5

Selection

4/5

Service

5/5

Value

4/5

Mike gave us great advice & discounts! He made our selection decision easy. Thank you Mike

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SoreBackSleeper - Amarillo, Texas

May 28, 2019

Selection

4/5

Service

5/5

Value

5/5

The Salesman was knowledgeable considering he was a new employee. The selection started from midrange to what I was looking for. The only drawback was the adjustable frame was not available and I'm now waiting a week for delivery.

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Cajun1976 - Amarillo, Texas

April 10, 2019

Selection

5/5

Service

5/5

Value

5/5

The GM is perfect , he remembered who I was from over a year ago . He is awesome !!! Thanks for helping me out . Looking forward to sending friends and family to you !!!

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2HappyCampers - Texas

March 4, 2019

Selection

5/5

Service

5/5

Value

4/5

We purchased a purple for our motorhome. It is very comfortable and comes in a roll. It will fit easily through the door and into the bedroom. It is VERY heavy.

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JordanB

December 9, 2018

Selection

5/5

Service

5/5

Value

4/5

The store manager Greg in Amarillo is absolutely wonderful! Super helpful and knowledgeable. Went out of his way to help me exchange my mattress and pick out one that was more suitable for me. The delivery team was great too, fast and friendly.

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SupermanCT - Amarillo, Texas

March 17, 2018

Selection

5/5

Service

5/5

Value

5/5

Very pleased with the mattress we chose. The guy that helped us was very helpful. Thank you for a great experience with my first time buying a new bed

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DCJH - Amarillo, Texas

December 30, 2017

Selection

5/5

Service

5/5

Value

5/5

We were shopping for a mattress for our daughter. We had gone to a different store where the salesman pounced on us the second we walked in. At Denver Mattress, we came in and were able to look around before being asked if we need help. The lady was very knowledgeable and didn't smother us. She showed us several different options and explained the pricing and sales. We ended up purchasing a mattress and were able to pick it up the same day. Our daughter loves having a big bed now.

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Shellbell3 - Colorado

December 20, 2017

Selection

5/5

Service

5/5

Value

5/5

Third time to purchase a new matress and have loved every purchase

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Mtrcycle2003 - Amarillo, Texas

July 17, 2017

Selection

5/5

Service

5/5

Value

5/5

Great customer service! Very happy with our purchase!

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rufusmom - Amarillo, Texas

July 14, 2017

Selection

5/5

Service

5/5

Value

5/5

Darla Grimes is the nicest lady! She has just sold us our third mattress. I don't know how but she remembered me. I was very pleased with the warranty also. We had a mattress for our daughter that started sagging, Denver Mattress replaced it under the warranty at no charge!!! It was pretty painless too.

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Overall Rating:

michiemouse

March 6, 2017

Selection

5/5

Service

5/5

Value

5/5

The selection for a foam mattress was very good and Johnny explained the selection to help us make the decision for the right mattress with no pressure and to purchase at a great price. The ability to pay for the mattress with no interest was great. I would highly recommend Denver mattress for your next mattress.

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Jdubya - Amarillo, Texas

January 12, 2017

Selection

5/5

Service

5/5

Value

5/5

My wife and I visited 2 other stores before going to Denver Mattress in Amarillo. That was a waste of time. The sales people at the other stores were either not knowledgeable or kept running down other mattress. We walked in the Denver Mattress in Amarillo around 7 o'clock. We were greeted by Johnny and he was great. He answered all my questions about their mattresses and helped me compare to others I had seen online. The Telluride mattress fit our needs and wants the best. We had our new mattress loaded in the truck by 8 O'clock. Had the best night sleep that I can remember in a long time.

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Robbey - Ulysses, Kansas

December 2, 2016

Selection

5/5

Service

5/5

Value

5/5

We went into the Denver Mattress in Amarillo TX to look for a Tempur-Pedic Mattress. We were met by Darla Grimes and she turned out to be one of the best sales reps we have met in a long time. She was very knowledgeable about the mattresses and took the time to listen to our needs. She allowed us to try several before narrowing it down to two. We decided on the Tempur-Flex Prima with a Tempur-Ergo Flex base.She set up the financing and delivery to our home in KS. She made the purchase a wonderful experience. We can't wait for the delivery..

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Weaves - Amarillo, Texas

November 29, 2016

Selection

5/5

Service

4/5

Value

5/5

Love this store. There is something for everyone. Purchases 2 mattress recently & love the value & quality.

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Melody - Amarillo, Texas

September 8, 2016

Selection

5/5

Service

5/5

Value

5/5

We went to Denver Mattress looking for a new mattress..my husband was the tester, found a mattress within 20 minutes, the sales representative was very knowledgeable about the mattress we chose along with a few extra perks such as a cooling mattress pad and pillows...am very happy.

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Gilsonitegirl - Amarillo, Texas

August 13, 2016

Selection

5/5

Service

5/5

Value

5/5

We went into Denver mattress just to look, expecting to find purchase else where. Johnny was professional, informative and didn't hover. The best part is he didn't try to sell is the most expensive bed. We saved a ton because of the great deals. 40% off our bed. So we ended up buying without going to another store. Can't wait to get our new bed!!!

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wldavis - Amarillo, Texas

August 10, 2016

Selection

5/5

Service

5/5

Value

5/5

Mike and Darla were very informative at the Amarillo location. We had no idea there were going to be so many mattresses to choose from, but they made the process so simple for us! Thanks so much

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MarcAng - Amarillo, Texas

February 25, 2017

Selection

4/5

Service

4/5

Value

4/5

Purchased a Tempur-pedic mattress and Jason was great! Delivered 1 week early. Not happy that we have points to redeem and they couldn't redeem them at this time because it didn't show up in their system even though we showed the points in our account. So we have to wait to purchase sheets to be able to use points.

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TM62 - Amarillo, Texas

April 25, 2019

Selection

4/5

Service

1/5

Value

5/5

While I am not upset at the quality of the items we bought at Denver Mattress, the customer service was very disappointing. Both my husband and I called in the store before noon to tell them we were on our way (a three hour drive). They said "no problem". When my husband arrived they loaded the mattress and then wanted him to wait on the frame, as it was a floor model. I don't think there could be a legitimate excuse for making a customer wait on the sales floor for almost 3 1/2 hours, especially knowing they have a three hour drive back home. It was ridiculous.

Response from Denver Mattress: Customer ServiceMarch 29, 2021Hello, Thank you so much for taking the opportunity to leave a review for the store you purchased from. We're very sorry to hear that about your recent experience. We've sent you an email to help assist you further. We hope to hear from you soon.

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Overall Rating:

Sara A - Amarillo, TX

September 5, 2021

Cleanliness

1/5

Selection

1/5

Service

1/5

Value

1/5

poor service. my purchase has been available in for 3 weeks with no notice. employee slammed phone down hanging up on me. employee gave false name when I called back. he refused to schedule a delivery day.

Response from Denver Mattress: Jennifer B - Customer ServiceSeptember 9, 2021Hello, Thank you so much for taking the time to leave a review for the store you purchased from. We're very sorry to hear that about your recent experience with us. We've sent you an email to help gather more information. We look forward to hearing back from you.

Verified Review

Would not recommend to a friend.

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