Frequently Asked Questions
Common questions answered just for you.
How do I know what type of mattress is best for me?
The keys to a good night's rest are proper spinal alignment and pressure point relief. In order to achieve both, the mattress and pillow have to work together. Our expert team will help you find your personalized sleeping solution, by evaluating pressure points, and finding the best way to help your muscles relax, for a better night's rest.
What is the address or phone number for my local store?
Click here to view a listing of stores in your area.
How do I use the warranty on my mattress?
Contact the store that you purchased your mattress from. They will walk you through the warranty process.
What is your return policy?
Denver Mattress offers a 365 Day Better Sleep Guarantee. Please click here to view the Denver Mattress Return Policy. If you need to return a mattress, please contact the store that you purchased your mattress from.
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What sizes of mattresses do you carry? Do you make custom sizes?
We do not make custom sized mattresses.
The sizes we carry are:
Standard Mattress Sizes:
King: 76" x 80"
California King: 72" x 84"
Queen: 60" x 80"
Full: 54" x 74"
Full X-Long: 54" x 80"
Twin: 38" x 74"
Twin X-Long: 38" x 80"
Waterbed Insert Sizes:
Super Single: 46" x 82"
Queen Insert: 58" x 82"
King Insert: 70" x 82"
Specialty Mattress Sizes:
RV Short Queen: 60" x 75"
RV Narrow King: 72" x 80"
Twin Sofa Sleeper 36" x 72"
Queen Sofa Sleeper 60" x 72"
Truck Sleeper Mattresses:
32" x 80"
36" x 80"
38" x 80"
42" x 80"
*Stated measurements are for general reference only. Actual finished dimensions may be slightly smaller, similar to a 2x4 piece of lumber.
What do you have on sale?
Please visit our weekly ads page, to see what is on sale in your area.
What are your store hours?
The hours are different for each store location. You can find your closest store's hours by visiting our locations page.
Do you offer financing?
We do offer financing. You can apply online or in person at any of our stores. The financing account can be used at any Furniture Row store including Oak Express, Sofa Mart, Bedroom Expressions, and Denver Mattress Company. However, financing cannot be used for online purchases.
Who can I contact about my adjustable bed?
To order parts, or for technical assistance, please contact:
Ergomotion / Serta Motion Custom or Motion Perfect / Beautyrest SmartMotion or NuFlex / Sealy Ease: 1-888-550-3746
Orthomatic / Leggett & Platt / Beautyrest Renew Powerbase: 1-800-888-3078
Apex or Rejuven8: 1-888-236-3044
How can I make a payment or change the billing address on my finance account?
You can manage your account online or contact Capital One, N.A. (Capital One) Customer Service at (800) 308-6970.
Who can I contact regarding advertising?
You can contact Furniture Row Marketing by sending in a Customer Service form.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
I'm interested in working for your company, where can I apply?
Click here to view our current open positions on our Career Portal. Please apply in person at the location of your choice.
Give the Gift of Water
For a Limited Time Only!
For every mattress purchased, Denver Mattress and World Vision will provide clean water for one person for a year!
Financing Also Available
Apply Online Now for the Furniture Row® Credit Card! It's fast, easy and secure, allows you access to special financing offers, and if approved instantly, you can begin shopping right away at any Furniture Row location.Learn More
With Approved Credit. Financing only applicable for in-store purchases