Thank you for being a valued Furniture Row and Denver Mattress customer.
Dear Valued Customers,
During this difficult time, our thoughts continue to be with all who are affected by COVID-19. To ensure the continued health of our customers and employees, we are regularly monitoring developments in the communities surrounding each of our stores, and are diligently following all of the guidelines provided by the CDC and other public health agencies. On this page, you can read more about the steps we have taken to maintain the safety of our mattress buying process.
Unexpected Wait Times Due to Global Shipping Delays
You may have noticed that an unusual number of our products are experiencing delays, and we’d like to take a moment to explain why this is occurring.
COVID-19 continues to impact industries at the heart of our business. Most notably, many companies that produce raw mattress materials have been unable to keep up with demand due to workforce restrictions and local shutdowns. This has, in turn, limited the production of mattress manufacturers, ourselves included. In addition, the shipping and transportation sectors are experiencing delays caused by workforce deficiencies which is impeding our ability to deliver mattresses that have already been produced.
Rest assured, we are actively working to adjust our business model to expedite production and reduce wait times between purchase and delivery. We apologize for any inconvenience caused by these unavoidable delays, and we thank you for your continued support during this unprecedented time.
Shopping at Denver Mattress
For your safety, our stores are open with the following CDC guidelines and procedures in place:
* The policies below will be enforced at each of our stores in accordance with their local and state regulations. If you have questions about the policies currently in place at your local Furniture Row or Denver Mattress, please feel free to contact your local store.
If one of our stores is located in an area where there is a state or local mandate to wear a mask indoors, we will adhere to that requirement and its timeline.For areas where there is no state or local mask mandate, fully vaccinated customers and employees will not be required to wear a mask. As always, we will continue to respect the choice of individuals who prefer to continue wearing a mask. All locations will continue to have masks available, and all employees will put on a mask when approaching a customer that is wearing a mask to help them feel at ease.
Our employees will maintain 6 feet of distance during your shopping experience where local regulations require social distancing, or upon request. In addition, we may limit the amount of customers in the store at any given time when necessary to maintain safe social distancing.
We will be monitoring employees' temperatures upon their arrival to work. If any team member registers a fever, they will be sent home immediately.
We will continue the daily sanitizing of the floor models and showrooms in all of our stores, regardless of local state or county regulations.
100% contactless payment solution when you are ready to check out.
We will continue to offer store to door delivery with no home entry as well as curbside/no-contact pickup.
Denver Mattress Factory
The factory is using disinfectant on all surfaces that will be used to produce surgical masks or mattresses. The seamstresses will be wearing gloves and masks as well. To get more information about purchasing face masks or hospital mattresses please email [email protected] or call us at 866-269-9568
Deliveries to your home
We are keeping our delivery network running from many of our store locations across the country to ensure our customers will continue to receive purchases during this time. Because of concerns regarding the spread of the virus, we are currently only offering store to door deliveries.
Our drivers can drop off your purchase at your door, on your porch, or in your garage without stepping foot into your home. Furthermore, our delivery drivers have been equipped with latex & nylon gloves, hand sanitizers, and sanitizing wipes/spray to use on all touched surfaces.
For more information on pick-up or delivery in your area, and for an undated list of store closures & openings:
Shopping at Furniture Row®
Furniture Row locations are open around the country with most of the above procedures that Denver Mattress has implemented. Please visit the Furniture Row COVID-19 Response Page to learn more about the CDC guidelines being observed in stores.