- How do I know which mattress is right for me?
Because everybody is unique, we know there is no "one size fits all" when it comes to mattresses. The best way to find your perfect fit is to take our Sleep Quiz, or contact one of our sleep specialists at 1-866-372-4642.
- Can my Sleep Animalzzz™ mattress be used with an adjustable bed frame?
Yes, your Sleep Animalzzz™ mattress can be used with an adjustable base.
- What type of bed frame should I use with my Sleep Animalzzz™ mattress?
Your Sleep Animalzzz™ mattress is compatible for use with box springs, foundations, platform beds and adjustable beds. If you are using an existing foundation, please ensure that it is not sagging, as your new mattress will take the shape of whatever you place it on.
If you are using a bed frame with your mattress, please ensure that queen frames have at least 5 legs touching the ground, and king frames have at least 6 legs touching the ground, to ensure proper support and prevent sagging.
- Do you sell box springs and/or bed frames?
- Does the Sleep Animalzzz™ mattress sleep hot?
Temperature was a very important issue when we designed the Sleep Animalzzz™ mattress. The comfort layer, which is the top layer of the bed, is much more breathable than memory foam, thus allowing you to sleep cooler than a traditional full memory foam mattress. We also use a woven fabric for the mattress cover, which works similarly to sportswear, to wick away heat while you sleep.
- How long will it take to receive my new mattress?
Most deliveries take between 3-5 Business Days. If you need your delivery within a specific timeframe, please contact us at 1-866-372-4642, to verify availability.
- I've received my mattress! How do I set it up?
- Unbox your Sleep Animal: Roll the Box to where you want to Sleep. Place the box on its side and pull out the Sleep Animalzzz™ Plushy Box....place in a safe location! Then, pull out your Sleep Animalzzz™ Mattress.
- Position the still packed and rolled Sleep Animalzzz™ Mattress on the box spring, flat surface or foundation you will sleep on.
- Remove the Sleep Animalzzz™ wrap and see the Sleep Animalzzz™ Mattress come to life!! Watch as it expands to its full size. Beware of cutting the beautiful mattress cover.
- Witness the Sleep Animalzzz™ Mattress expanding to its natural size, it make take up to 24 hours to fully expand, but jump in bed now, you won't hurt it!
- How does the 365 Day Better Sleep Guarantee Work?
We keep it simple. If you don't like your mattress, for any reason, within the first 365 nights, you have options. Here's how it works:
- Within the first four months after your purchase, you receive a 100% credit toward a refund or exchange, if your mattress is not working for you. Keep in mind that it does take a little time to adjust to a new mattress, so we do require that you keep it for a minimum of 30 days, for your body to properly adjust.
- If you are having issues within the 2nd four months of your purchase, you receive a 75% credit toward an exchange to a different mattress.
- Lastly, if you are having issues with your mattress within the final 4 months of your purchase, you will receive a 50% credit toward an exchange to a different mattress.
Refunds are not an option after the first 4 months of purchase. Please contact our customer service department at 1-866-372-4642 and let us know what's wrong. We will be happy to assist you with options.
The 365 Better Sleep Guarantee begins on the date you take possession of your new mattress and allows for a one time comfort exchange, or refund of the appropriate amount. The Guarantee does not restart with the exchange to a different mattress.
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